Delivery and terms,
Delivery and terms
All orders will be by Royal Mail second class (48 hour) delivery to the address stipulated on your invoice/packing slip. We post on Mondays, Wednesdays and Fridays. Large orders made via our contact form will be sent by DPD at prices to be calculated.
You must ensure that all your details are correct including business names, flat numbers, building names etc. otherwise our courier may not be able to complete the delivery and you will incur another postage charge for re-delivery.
The seller (that’s us) shall determine the method, date and time of delivery. Postponement of delivery at the buyer’s request or the failure on the buyer’s part to accept delivery then the buyer shall be liable to pay the seller all extra expenses.
We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you began using the website or when a contract for the sale of goods from us to you was formed.
We cannot accept responsibility for late deliveries caused by poor address details, difficult access or no one being available at the delivery address to receive the goods.
All deliveries are made by third party courier companies; when stock is available it will be sent on a 48 hour courier service but there is no guarantee the courier will always achieve this.
The delivery address should include a house number and street name along with a full valid postcode. A telephone number is beneficial in case the delivery address cannot be found. The courier will deliver between 8am and 6pm for home addresses or 9am to 5pm to business addresses Monday to Saturday – someone should be at the delivery address between these times to accept delivery.
If you know you will not be in, please follow instructions on the Royal Mail card that will be posted through the door and collect from your local depot or rearrange delivery by calling 08457 950 950.
Royal Mail will not usually leave in a safe place. However, if you request this and the courier chooses to leave this in the designated location, your parcel is left at your own liability. If the goods are water-damaged or stolen from the place you specify then Smoky Barrel Jerky accepts no responsibility for this loss - this is at your own risk. If in doubt please provide a work address to deliver to.
Any dates and times are approximate and early or late deliveries will not be an acceptable reason for refusing goods.
We will not be liable to replace any damaged goods at our cost, if this is not notified or refused with the couriers. All items must be inspected when delivering and must be refused if the item has arrived damaged.
1.1 We use Royal Mail and DHL/FedEx for deliveries
1.2 Our aim is to prepare your order and dispatch on the same or next working day (Monday to Friday excl. bank holidays) which means that you receive your order within 2 to 5 working days from the date it was dispatched.
1.3 Not all orders dispatched on a Royal Mail Service are not tracked and can take up to 5 working days to be delivered.
1.4 Orders dispatched with DHL/FedEx are tracked and will require a signature on delivery
1.5 We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions.
1.6 If you do not receive your order within 5 working days from the date of dispatch, please contact us on 07834629836 or Email us at: email@example.com
1.7 We aim to combine postage for multiple or bulk orders, but large volume or heavy orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched.
1.9 Our Whisky cask BBQ's are available for collection at the Smoky Barrel Jerky Offices, or can be delivered by us in the Dumfries and Galloway area for a fee depending on location. We will use DHL/FedEx or a selected Courier for other areas of mainland UK and will provide a price for this directly from theReturn and refund policy
If you change your mind, you have up to 14 days from the moment you place your order to cancel your order or any part of it. If you cancel your entire order, we’ll fully refund any payment made towards that order, including postage. If you cancel a part of your order, we’ll refund the cost of those items and the difference in postage between the full and amended order.
We’ll complete all refunds within 30 days of cancellation.
If you’re cancelling your order because you’ve changed your mind, you’re responsible for paying for return postage. If you’re cancelling because of a problem with your order, we’ll refund the cost of return postage. Any opened packets that have been returned that are not damaged and are deemed by use to be in excellent condition but were not to your taste will not be refunded as this a personal preference and we cannot resell the item.
Receipt of Damaged Products
Please let us know within 3 days of receipt if the products have been damaged in transit. You should return the products to us and we will either give you a full refund or replace the products.
For repayment, we will use the same method of payment which you used for the original transaction, unless we agreed expressly on something different with you; we will not levy any charges for this repayment.
Credit Card, VISA Electron and PayPal
we accept the following credit cards:
We may refuse repayment until we have received the return goods or you have supplied us with proof that you have returned the goods, whichever is the earlier.
You are obliged to return or hand over to us all goods immediately but no later than 14 days after the day on which you notified us of the revocation of this contract. The period is deemed satisfied when you return the goods before expiry of the period of 14 days.
Under the customer contracts regulations 2013 we will provide the following information on our website:
- A description of the goods, service, including how long any commitment will last on the part of the consumer
- The total price of the goods, service or digital service or the manner in which the price will be calculated if this can’t be determined
- How you will pay for the goods or services and when they will be provided to you
- All additional delivery charges and other costs (and if these charges can't be calculated in advance, the fact that they may be payable)
- Details of who pays for the cost of returning items if you have a right to cancel and change your mind
- Details of any right to cancel - the trader also needs to provide, or make available, a standard cancellation form to make cancelling easy (although you aren’t under any obligation to use it)
- Information about the seller, including their geographical address and contact details and the address and identity of any other trader for whom the trader is acting
- Your right to cancel an order for goods made at a distance starts from the moment you place your order and ends 14 days from the day you receive your goods.
Under the law, you have a number of rights that you can exercise free of charge. We have included a summary of these below; if you would like to discuss or exercise any of these, please contact us through the details provided:
- · Information about your stored data and their processing,
- · Correction of incorrect personal data,
- · Deletion of your data stored with us,
- · Restriction of data processing, if we are not yet allowed to delete your data due to legal obligations,
- · Objection to the processing of your data with us and
- · Data portability, if you have consented to the data processing or have signed a contract with us
- · If you have given us your consent, you can revoke it at any time with effect for the future.
You can always contact the regulator responsible for you with a complaint. Your competent supervisory authority will depend on the state of your domicile, work or alleged violation. A list of the supervisory authorities (for the non-public area) with address can be found under: https://ico.org.uk.
Purposes of Data Processing by the Responsible Body and Third Parties
- · you have given your express consent,
- · processing is required to complete a contract with you,
- · processing is required to fulfil a legal obligation,
Processing is necessary to protect legitimate interests and there is no reason to believe that you have an overriding legitimate interest in not disclosing your information.
Data deletion or blocking
We adhere to the principles of data avoidance and data economy. Therefore, we only store your personal data for as long as is necessary to achieve the purposes mentioned here or as provided for by the various storage periods provided for by law. After discontinuation of the respective purpose or expiry of these deadlines, the corresponding data will be routinely blocked and deleted in accordance with the legal regulations.
Smoky Barrel Jerky is committed to protecting your privacy online. Our policy explains how we do this.
What information do we collect?
- We collect email addresses.
- Registration: on some parts of the site we ask you to register, and if you do we ask for your name, email address, geographical address and other personal information.
- From time to time we will ask you for further information, for example to enter a competition.
We do not sell your personal information to others.
We won't share your information with anyone. Your information will be kept secure and not used for other purposes.
If we believe that your use of the site is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through the site about you to the extent that it is reasonably necessary in our opinion to prevent, remedy or take action in relation to such conduct.
Smoky Barrel Jerky will use your information for the following purposes only:
- We will send you information about offers and news.
- We may from time-to-time ask you questions or ask for feedback or research purposes.
Copyright and Trade Marks
All materials on this web site are the property of Smoky Barrel Jerky or are reproduced with permission from copyright owners. The materials on this web site may be retrieved and downloaded solely for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of Smoky Barrel Jerky
Provision of paid services
To provide paid services we ask for additional data, such as: Payment details to complete your order. We store this data in our systems until the statutory retention periods have expired.
to protect the security of your data during transmission, we use state-of-the-art encryption techniques (such as SSL) over HTTPS.
If you have questions of any kind contact us by e-mail or contact form, give us your consent for the purpose of establishing contact. This requires the specification of a valid e-mail address. This serves for the assignment of the request and the subsequent answering of the same. The specification of further data is optional. The information you provide will be stored for the purpose of processing the request and for possible follow-up questions. After completing your request, personal data will be automatically deleted.
Smoky Barrel Jerky makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this web site for any purpose. All such information is provided "as is" and with specific disclaimer of any warranties of merchant ability, fitness for purpose, title and/or non-infringement.
Smoky Barrel Jerky makes no warranties or representations of any kind that the services provided by this web site will be uninterrupted , error-free or that the web site or the server that hosts the web site are free from viruses or other forms of harmful computer code. In no event shall Smoky Barrel Jerky, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this web site.
This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written licence or subscription agreement from Smoky Barrel Jerky in respect of the use of any online service provided via this web site.
Links to other web sites are provided by the Smoky Barrel Jerky in good faith and for information only. Smoky Barrel Jerky disclaims any responsibility for the materials contained in any web site linked to this site.
Collecting general information when you visit our website
When you access our website, a cookie automatically records information of a general nature. ". Cookies are small text files that are transferred from a website server to your hard drive. This automatically gives us certain data, such as IP address, browser used, operating system and your connection to the Internet.
Cookies cannot be used to launch programs or transfer viruses to a computer. Based on the information contained in cookies, we can facilitate navigation and enable the correct display of our web pages.
In no case will the data collected by us be disclosed to third parties or a link to your personal data will be established without your consent.
This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider and the like. This is only information that does not allow conclusions about your person.
This information is technically necessary to correctly deliver content from web pages requested by you and is mandatory when using the internet. They are processed in particular for the following purposes:
- Ensure a hassle-free connection to the site,
- ensuring a smooth use of our website,
- Evaluation of system security and stability as well as
- For further administrative purposes.
The processing of your personal data is based on our legitimate interest for the purposes mentioned above for collecting data. We do not use your information to draw conclusions about you. The recipient of the data is only the responsible body and possibly the processor.
Anonymous information of this kind may be statistically evaluated by us in order to optimize our website and the underlying technology.